These are answers to commonly asked questions by our customers.

Can I trust www.hess-trucks.com?
Greg's Toys & Trucks has been in business for 8 years. We have always offered customers the best service available at the lowest prices. Our reputation for providing excellent service has grown with our customer base. Our growth shows that we are committed to our customers and We rely heavily on word of mouth advertising.

Can I obtain a tracking number for an order?
Yes, Call during normal business hours for a tracking number. On the day an order is placed, please wait until 4pm Eastern Time to allow the shipping department to process your order. The tracking number will be emailed to you automatically if you placed your order for shipment with UPS.

Is it safe to use my credit card?
Greg's Toys & Trucks uses the latest encryption technology to ensure that your information is transmitted from your browser to our servers safely over the Internet on a Secure Socket Layer(SSL) link. In fact, we have a secure digital certificate from GeoTrust, one of the world's largest secure digital certificate issuing company. In fact, all your personal information like user name, passwords, credit card number, transaction history are encrypted so that they cannot be read as it travels over the Internet.

What happens if I don't like what I ordered?
Greg's Toys & Trucks works hard to ensure that you receive the merchandise that is right for your needs. If you are unhappy with something that you ordered, please call us at 631-312-4112. Please refer to our return policy for more information.

What if I ordered the wrong item?
Greg's Toys & Trucks works hard to ensure that you receive the merchandise that is right for your needs. If you ordered the wrong item, please call us at 631-312-4112.  Please refer to our return policy for more information.

What if I was shipped the wrong item?
If the wrong item was packaged to you, please call our customer service line to allow us to correct the problem.

What if the product I ordered is defective?
If the product you ordered is found to be defective within 30 days of purchase, please call us immediately. A Return Authorization number will be issued so that we can offer a replacement unit. If the unit is more than 30 days old, please call for more information on how to return.

What if the something is missing out of the kit that I ordered?
Please inspect your kit thoroughly to make sure the item isn't hidden within the packing material. If an item is missing, please call our customer service line and we will ensure that you receive that missing item.

What happens if I lost my invoice and I have a problem with my product?
Greg's Toys & Trucks keeps copies of all invoices. If a copy of an invoice is required,  please call our service line and we will fax a copy of your invoice to you. 

How do I contact you regarding my order?
You can send a mail to our Customer Service Group at service@hess-trucks.com and we will only be glad to help you. 

Will I have to pay sales tax?
Only NY state residents will be charged sales tax on their order.

Greg's Toys & Trucks is not affiliated in any way, shape or form with Hess company.